Shipping policy

Thank you for choosing Kopot - crafted with care, made to last.
코팟을 방문해 주시고 선택해 주신 고객님들께 감사드립니다.

For orders valued between AUD $10 and AUD $128, we charge a flat rate of AUD $9.90 for shipping.
For orders of AUD $129 or more, enjoy free shipping via Australia Post eParcel Standard.
Shipping is handled by Australia Post (eParcel Standard).
We dispatch all orders within 1 business day, and delivery time depends on Australia Post’s network and service updates.

Want it faster? Select Express Post at checkout for an additional AUD $15.
Express shipments are also handled by Australia Post and benefit from expedited delivery.

* Note: delivery speed still depends on Australia Post’s operations and cannot be absolutely guaranteed.

We do not charge additional fees based on zone, state, or distance within Australia.
Whether you’re in a metropolitan or regional location, the same shipping rate applies.

We aim to dispatch orders within 1 business day of payment clearing, subject to product availability.
Delivery times depend entirely on Australia Post’s current service levels.
Delays may occur due to public holidays, natural events, or internal Australia Post disruptions.

* We will notify you if there are any significant delays from our end.

Our returns policy aligns with the terms set out in our Terms & Conditions:

If you receive a faulty, damaged or incorrect item, please contact us within 14 days of receipt.
We will arrange a replacement or refund, as outlined in Clause [5. Returns & Refunds] of our Terms & Conditions.
For change-of-mind returns (when applicable), please ensure the item is unused, in original packaging, and returned within 30 days.
The cost of return postage for change of mind is borne by the customer; for faulty or incorrect items we cover the cost.

Once your order is shipped, you will receive an email with a tracking number and link.
Use this tracking information to monitor your parcel’s progress via Australia Post’s website.

If you have any shipping-related questions, feel free to reach out to us:

We’ll be happy to help.

Thank you for trusting Kopot for your cookware selection. We hope you have many joyful moments in your kitchen.

필요한 도움이 있으시다면 언제든 연락주세요. 감사합니다.